One your order has left our end, you'll be emailed a Track and Trace number which you can use to track your parcel from our door to yours. If you have not received a tracking update within 1 business day of placing your order, please let us know and we can look into this for you.

If your order has not arrived within 2 business days (or 5 for rural), please let us know as soon as possible and we can investigate this for you. Click here to submit a new support ticket.