Problems with Your Order

Late deliveries
One your order has left our end, you'll be emailed a Track and Trace number which you can use to track your parcel from our door to yours. If you have ...
Tue, 9 Jan, 2018 at 11:11 AM
My Order has Arrived Damaged
If your order's been damaged in transit, please let us know as soon as possible by submitting a new support ticket. It would also be a big help for us ...
Tue, 9 Jan, 2018 at 11:28 AM
My Order was Delivered to the Wrong Address
If the Track and Trace details are showing your order's been signed for by someone you don't know, it's important that you let us know as soo...
Tue, 9 Jan, 2018 at 11:36 AM
I Haven't Received a Tracking Number for my Order
As soon as your order's been shipped from our end, you'll be sent a confirmation email containing a Track and Trace number. You can use this to tr...
Tue, 9 Jan, 2018 at 11:36 AM
Cancelling or Modifying an Order
If you'd like to modify or cancel your order, it's important that you let us know as soon as possible. Please log a new support ticket and we can ...
Tue, 9 Jan, 2018 at 11:40 AM
I've Received the Incorrect Items
If there's been any mix-ups and you've been shipped the wrong products, please log a new support ticket and we'll get it sorted for you. Plea...
Tue, 9 Jan, 2018 at 11:42 AM